I established an organisation-wide Volunteer Engagement Programme to strengthen volunteering, including a digital transformation strategy to ensure readiness to reach 5 million children by 2021.
Planning & Strategy
I created a strategy and action plan to implement a Volunteer Engagement Programme, incorporating the digital transformation of volunteer operations and communications, new learning pathways and better volunteer rewards and recognition.
I advocated for better digital engagement of volunteers at NSPCC. I created a stream of work to guide a 2 year digital transformation strategy, including a new digital journey for volunteers and a review of digital systems used for volunteering.
Learning & Development
I scoped initiatives to strengthen the Academy, NSPCC’s learning hub. This included a corporate mentoring programme, a sector-wide fundraising apprenticeship to strengthen volunteer fundraising (launched in 2020), plus new self-serve and online learning pathways.