I compiled a business plan to prepare Street Doctors to deliver emergency first aid training to 8000 young people at risk of youth violence, via a UK network of healthcare volunteers. 

Process Redesign

I concentrated on systemising operational processes (volunteer recruitment, safeguarding and session delivery), to increase efficiency and eliminate operational risks resulting from delays in manual processing.

Income Modelling

To reduce reliance on grants from trusts and foundations, I redesigned session pricing around a means-tested model, based on cost recovery. This increased income from session fees from 14% to 50% of total income, whilst ensuring wide-scale accessibility. 

Volunteer Engagement 

Through subtle changes in volunteer engagement and organisation, I enabled Street Doctors to double the number of sessions being delivered to young people by 2022, whilst only needing to increase its volunteer network by 50%.